FAQ
Most Frequently Asked Questions
What makes Peach Passion's products unique？
Our products combine high-quality materials, unique fragrance designs, and fashionable styles, specifically designed for the modern woman seeking a personalized and elegant dressing experience.
How should I wash and care for these scented products?
We recommend hand washing with a mild detergent to maintain the longevity of the fragrance and the quality of the garment. Detailed washing and care instructions are provided with the product.Check More
How do I choose the right size for Peach Passion products?
For the perfect fit, please refer to the size description provided in each product's detail page. We ensure to provide specific sizing information tailored to each item, helping you make the best choice for your needs.
Are the fragrances used in your scented lingerie and sleepwear safe?
Absolutely safe. The fragrance ingredients we use are carefully selected and tested to ensure they are skin-friendly and long-lasting.Check More
Is your brand's product environmentally friendly?
We are committed to sustainability, using eco-friendly materials and taking measures to reduce our environmental impact.
How can I become a member of your brand and enjoy special offers?
No, the member ship System is almost there.
How long to take customizing my own lingerie?
It’s Depends on the BluePrint, Once we received confirmation email it usually take 7 business day to produce.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
How do I place an order?
To place an order, simply select your desired items, choose your size, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete your payment.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other online payment platforms. The availability of each payment method may vary by region. Know More
How can I change or cancel my order?
To change or cancel your order, please contact our customer service as soon as possible. Note that once an order has been processed or shipped, changes or cancellations may not be possible.
What should I do if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact our customer service immediately. We will provide instructions for returning the item and arrange for a replacement or refund.
Is it safe to order online?
Yes, ordering from our website is safe. We use SSL encryption to protect your personal information and ensure secure online transactions.
How can I get assistance if I have difficulty ordering?
If you encounter any issues or have questions during the ordering process, please don't hesitate to contact our customer service team for assistance.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress.
Are there any extra costs or shipping fees?
There are no hidden costs. The subscription price includes all charges, and shipping is always free for our subscribers.
Get in touch
Have questions about your order, or a general enquiry?
